Frequently Asked Questions

EdSkool is a complete school management platform built for schools across Africa. It digitizes enrollment, grading, attendance, report cards, and parent communication — all in one system.

EdSkool is designed for primary and secondary schools of all sizes. Whether you have 50 students or 3,000, the platform scales to fit your needs.

We offer flexible pricing plans to suit schools of all sizes. Contact us for a demo and pricing details tailored to your school.

Yes! We offer a full-featured trial so you can see the platform in action with your own school data before committing.

Absolutely. Each school operates on its own isolated subdomain with complete data separation. We follow industry-standard security practices to protect your information.

No. EdSkool is fully web-based. All you need is a modern browser (Chrome, Firefox, Safari, or Edge) and an internet connection.

Click 'Get Started' on our homepage and fill out the registration form. Our team will review your application and set up your school within 24-48 hours.

Yes. School administrators can invite additional admin users, teachers, and manage all staff accounts from the admin dashboard.

Each school gets its own subdomain (e.g., yourschool.edskool.com). Parents and students log in through this subdomain to access their respective dashboards.

EdSkool supports five roles: Super Admin (platform level), Admin (school level), Teacher, Student, and Parent. Each role has its own dashboard and permissions.

Yes. School admins can reset passwords for any user within their school. Users can also use the 'Forgot Password' feature to reset their own.

Use the session/term switcher in the top navigation bar. You can switch between academic sessions and terms to view historical data.

Teachers enter component scores (tests, assignments, CA, exams). The system automatically calculates totals, applies your grading scale, computes class positions, and generates report cards.

Yes. Each school can define its own grading scale with custom letter grades, score ranges, and remarks. You can also configure score components and their weights.

Yes. Our CBT (Computer-Based Testing) engine supports timed exams with multiple question types, automatic grading, and detailed analytics.

Yes. EdSkool provides a public-facing admissions portal where parents can apply online, track application status, and even take entrance examinations.

Once results are computed and approved, you can generate professional PDF report cards with one click. They include your school branding, all scores, psychomotor ratings, and teacher/principal comments.

Yes. The parent portal includes a messaging feature where parents can communicate directly with their children's teachers.

Yes. The visual timetable builder lets you create class schedules with conflict detection. Teachers and students see their timetables in their portals.

Yes. You can catalog books, manage borrowing and returns, and students can even request books through their portal.

We accept bank transfers, card payments, and mobile money. Contact our sales team for specific payment options available in your region.

We offer a trial period for schools to evaluate the platform. Contact us for details on our pricing tiers and what's included.

Yes. Plans can be changed at any time. Upgrades take effect immediately, and downgrades take effect at the end of the current billing period.

Yes. We offer volume discounts for school groups and chains. Contact our sales team for a custom quote.

EdSkool works on all modern browsers including Chrome, Firefox, Safari, and Edge. It is also fully responsive on tablets and mobile devices.

Yes. EdSkool supports bulk import from Excel/CSV files for students, teachers, and scores. We provide sample templates and validate data before import.

We are currently developing mobile apps for iOS and Android. In the meantime, the web application is fully responsive and works great on mobile browsers.

EdSkool requires an internet connection to operate. We recommend a stable connection for score entry and result computation. We are exploring offline capabilities for future releases.

We are working on a public API. Contact us if you have specific integration needs and we will be happy to discuss options.

You can reach us through our support center contact form, email us directly, or use the in-app help. We typically respond within 24 hours on business days.

Each school branch gets its own subdomain and operates independently. We offer management tools for school groups that need oversight across branches.

In the admin dashboard, go to Academic Sessions and create a new session with start/end dates. Add terms within the session. Activate the current session and term for day-to-day operations.

Yes. You can define which assessment components your school uses (e.g., Test, CA, Exam) along with their maximum scores and weights. You can even set different components for specific subjects.

At the end of the academic year, admins can set promotion rules (e.g., minimum average score). The system evaluates each student against the rules and recommends promotion, repetition, or withdrawal. Admins make the final decision.